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Terms and Conditions

SHIPPING INFORMATION AND OPTIONS

We make every effort to ship your order as quickly as possible. Please allow one (1) to five (5) business days for order processing. We will notify you immediately if any item cannot be shipped within this time frame.

Orders within the U.S. will be shipped via USPS Priority Mail with Delivery Confirmation (3-5 business days) for a flat rate of $7. Your order is insured, so items that are lost in transit or damaged are covered. However,  we are unable to replace, refund, or recover items that are marked as "delivered" via the USPS tracking system. If your mailbox is not secure, please request signature confirmation after checkout.

You can also upgrade your shipping to USPS Express Mail (1-2 business days) for a flat rate of $20. Please contact us before choosing Express mail, so we can ensure that your desired purchase items are in stock and ready to ship. 

If for some reason we are unable to ship your order in full - if an item in your order needs to be back ordered, we will ship the back order free of charge. 

Consider any shipping or transit time offered to you by Beatrixbell Handcrafted Jewelry or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping, production or product availability.

INTERNATIONAL ORDERS

International orders will be shipped via USPS First Class Mail for a flat rate of $14. Please note, International orders can take up to 4 weeks to arrive at final destination. If you would like to upgrade your shipping, please contact us prior to completing checkout. If you have any questions about your order, please do not hesitate to call or email us. 

LOST AND MISSING EARRINGS

To request a duplicate of a lost or missing earring, please complete this form.

RETURNS, REPAIRS AND EXCHANGES 

If you would like to make a return or request a repair, please complete this form . We will gladly take exchanges up to 10 business days after receiving your purchase.  Sorry, we do not process returns or repairs with jewelry that was purchased through one of our retailers. 

PAYMENT INFORMATION 

We accept Visa, Mastercard, American Express, Discover and Paypal If paying with a paper check or e-check, your shipment may be delayed 5 business days or until check clears. If you would like to pay by check or money order, please contact us Do not hesitate to call us if you would like to conduct your transaction over the phone. Please call us (225) 383-6989 Our website ensures safe and secure credit card transactions with a GeoTrust Shared SSL certificate enabling 128 bit encryption on all your transactions. 

SPECIAL ORDERS 

Please allow an additional five (5) business days for custom colors and special orders that are specified outside of our normal designs. Please note, all sales are final on custom and special orders. 

YOUR PRIVACY 

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. · To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Beatrixbell Handcrafted Jewelry. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. · When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. · We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 

GIFT WRAPPING 

Gift wrapping is available for an additional $1.00 charge. If you choose to have your item gift wrapped, it will arrive in an organza pouch wrapped in a neutral colored gift pouch with raffia bow and dried flowers. Each jewelry piece will be individually gift wrapped. If you would like several pieces in the same gift package, please select gift wrapping only once (to avoid being double charged) and let us know which items will be gift wrapped together in comments section during checkout. Additionally, in the comments section during checkout, let us know if we need to include a special gift message. If you opt to have your item gift wrapped and it is being sent to a different person/shipping address, we will automatically NOT include your invoice in the package. 

GIFT CERTIFICATES 

Gift Certificates are available, and cannot be redeemed for cash. Gift Certificates expire 6 months after the date purchased. 

 

HANDCRAFTED DIFFERENCES

Due to the handmade nature of each individual product, some pieces may vary slightly in shape, size or color. We hand select our gemstones and pearls, guaranteeing your satisfaction. However, item may vary very slightly from image displayed on website. 

WHAT IS GOLD FILLED?

Gold filled (unlike gold plating) has an actual layer of gold giving it more value and making it tarnish resistant. Gold filled is the most economical alternative to solid gold. We have been working with gold filled metals for 10 years and have never had a piece tarnish or change color! Gold filled works great with people who have sensitive ears and metal allergies. 

WHAT IS A "SWAROVSKI" PEARL? 

Swarovski pearls, also known as the Swarovski Crystal pearls, are imitation pearls created with a Swarovski crystal center (rather than a plastic or acrylic center). Using crystals rather than plastic beads yield a surprisingly realistic imitation pearl. Each sphere is layered with several coats of mother of pearl. This is the highest grade glass pearl and exhibits a more luminous appearance than other imitation pearls. Swarovski pearls are washable and not susceptible to damage from perfume or perspiration. They are also resistant to scratches.