INTERNATIONAL ORDERS 

International orders will be shipped via USPS First Class Mail for a flat rate of $14. Please note, International orders can take up to 4 weeks to arrive at final destination. If you would like to upgrade your shipping, please contact us prior to completing checkout. If you have any questions about your order, please do not hesitate to call or email us. 

LOST AND MISSING EARRINGS 

To request a duplicate of a lost or missing earring, please complete this form. Earrings are generally 1/2 of the MSRP plus shipping. Due to the handmade nature of our products some items cannot be replicated. 

REPAIRS 

When treated with care, our jewelry is pretty sturdy, but accidents happen! We will gladly fix your jewelry for free due to any damage or breakage from normal wear* within 6 months of purchase. Please include this form and your order number or original receipt with a $5 check or money order to cover the cost of shipping and handling. Please allow 7 business days for us to process your repair. Items sent without check or money order will not be processed. Sorry, we do not process returns or repairs with jewelry that was purchased through one of our retailers. *Items that are damaged from being pulled, crushed, ripped etc. may require an extra charge to replace/repair. 

RETURNS AND EXCHANGES 

Website Returns - If you would like to make a website return or exchange, please complete this form. We will gladly exchange your website purchase up to 10 business days after receiving your purchase. We are unable to process orders after this time frame. 
Storefront Returns - If you would like to make a return or exchange that was completed in our storefront or local New Orleans event, we will gladly exchange your purchase up to 10 business days. Please present the digital receipt for your return (which will either be a text message or email receipt provided). 
Please note, all sales are final with items purchased from any satellite event (an event outside of the New Orleans area). 

PAYMENT INFORMATION 

We accept Visa, Mastercard, American Express, Discover and Paypal If paying with a paper check or e-check, your shipment may be delayed 5 business days or until check clears. If you would like to pay by check or money order, please contact us Do not hesitate to call us if you would like to conduct your transaction over the phone. Please call us (225) 383-6989 Our website ensures safe and secure credit card transactions with a GeoTrust Shared SSL certificate enabling 128 bit encryption on all your transactions. 

SPECIAL ORDERS 

Please allow an additional five (5) business days for custom colors and special orders that are specified outside of our normal designs. Please note, all sales are final on custom and special orders. 

GIFT WRAPPING 

Complimentary gift wrapping on all items. If you prefer specific items to be wrapped together, please indicate in the comments section upon checkout. GIFT CERTIFICATES Gift Certificates are available, and cannot be redeemed for cash. Gift Certificates expire 6 months after the date purchased. 

YOUR PRIVACY 

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. · To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Beatrixbell Handcrafted Jewelry. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. · When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. · We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 

HANDCRAFTED DIFFERENCES 

Due to the handmade nature of each individual product, some pieces may vary slightly in shape, size or color. We hand select our gemstones and pearls, guaranteeing your satisfaction. However, item may vary very slightly from image displayed on website. 

WHAT IS GOLD FILLED? 

Gold filled (unlike gold plating) has an actual layer of gold giving it more value and making it tarnish resistant. Gold filled is the most economical alternative to solid gold. We have been working with gold filled metals for 10 years and have never had a piece tarnish or change color! Gold filled works great with people who have sensitive ears and metal allergies. 

WHAT IS A "SWAROVSKI" PEARL? 

Swarovski pearls, also known as the Swarovski Crystal pearls, are imitation pearls created with a Swarovski crystal center (rather than a plastic or acrylic center). Using crystals rather than plastic beads yield a surprisingly realistic imitation pearl. Each sphere is layered with several coats of mother of pearl. This is the highest grade glass pearl and exhibits a more luminous appearance than other imitation pearls. Swarovski pearls are washable and not susceptible to damage from perfume or perspiration. They are also resistant to scratches.
 
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