TERMS + CONDITIONS
International orders will be shipped via USPS First Class Mail for a flat rate of $25. Please note, International orders can take up to 4 weeks to arrive at final destination. If you would like to upgrade your shipping, please contact us prior to completing checkout. If you have any questions about your order, please do not hesitate to call or email us.
LOST AND MISSING EARRINGS
To request a duplicate of a lost or missing earring, please read and complete this form. Earrings are 1/2 of the MSRP + a 15% design fee + shipping. Due to the handmade nature of our products some items cannot be replicated. Please email us an image of your earring or provide a stock number so we can recreate. On some occasions we are not able to recreate earrings if our small run gemstones are out of stock.
RETURNS, REPAIRS & EXCHANGES
To request a return, repair or exchange on a piece of jewelry purchased on our website, please read and complete this form to process your request. We do not process returns or repairs from jewelry that was purchased through one of our retailers.
We accept Visa, Mastercard, American Express, Discover and Paypal. Do not hesitate to call us if you would like to conduct your transaction over the phone. Please call us (504) 507-0955
Please allow an additional five (5) business days for custom colors and special orders that are specified outside of our normal designs. Please note, all sales are final on custom and special orders.
Complimentary gift wrapping on all items. If you prefer specific items to be wrapped together, please indicate in the comments section upon checkout.
Gift Certificates are available, and cannot be redeemed for cash. Gift Certificates expire 12 months after the date purchased.
Due to the handmade nature of each individual product, some pieces may vary slightly in shape, size or color. We hand select our gemstones and pearls, guaranteeing your satisfaction. However, item may vary very slightly from image displayed on website.
WHAT IS GOLD FILLED?
Gold filled (unlike gold plating) has an actual layer of gold giving it more value and making it tarnish resistant. Gold filled is the most economical alternative to solid gold. We have been working with gold filled metals for 10 years and have never had a piece tarnish or change color! Gold filled works great with people who have sensitive ears and metal allergies.
WHAT IS A "SWAROVSKI" PEARL?
Swarovski pearls, also known as the Swarovski Crystal pearls, are imitation pearls created with a Swarovski crystal center (rather than a plastic or acrylic center). Using crystals rather than plastic beads yield a surprisingly realistic imitation pearl. Each sphere is layered with several coats of mother of pearl. This is the highest grade glass pearl and exhibits a more luminous appearance than other imitation pearls. Swarovski pearls are washable and not susceptible to damage from perfume or perspiration. They are also resistant to scratches.
Nothing as of now!